1.Privacy at a Glance
In short, we collect only what we need to answer your inquiries, to take
and fulfil a booking, to keep a property and its records in good order,
and to improve the service we give you. We do not sell personal data for
profit, and we do not pass your details on to advertisers eager for your
attention. Most of what you simply browse of a public site can happen
without giving us anything at all. We gather more only when you choose
to write to the desk, to reserve a stay or to ask about our operations.
Anything you share with us is handled with the same care we extend to
our own records and our own home. We apply sensible limits, we guard the
information behind reasonable safeguards, and we let you exercise the
rights that the law grants you, whether that means seeing a copy of what
we hold, correcting it, or asking us to remove it when the time is right.
2.Who We Are
The company responsible for this policy is Above The Clouds Hospitality
LLC, a limited liability company carrying on business in the hotel and
hospitality operating field in the United States. Our registered address
is written plainly here: Above The Clouds Hospitality LLC, 7533 S Center
View Ct, West Jordan - 84084-5526, United States (US).
The developer that builds and maintains the online experience for the
company is AboveClouds. Together they strive for the same standard of
transparency you would expect from a good front desk: honest answers,
courteous handling and a clear record of what happens next. When we use
the words we, us and our on this page we refer to Above The Clouds
Hospitality LLC and, where the context holds, to its operator AboveClouds
acting on the company behalf.
3.The Information We Collect
The information we collect falls into two broad groups. First is the
information that identifies you as a particular guest or inquirer, such
as your name, your email address, a telephone number and the details of
the booking or request you place with us. Second is information that
does not on its own name you, such as a page you looked at, the kind of
device you used or the general region where the connection came from.
We gather these details so that the ordinary work of hospitality can
proceed — confirming a reservation, sending a confirmation, preparing a
room to your liking and keeping a reliable record of the transaction.
We are careful never to reach for more than the task demands, and we
collect nothing purely for the sake of having it. The rest of this
policy tells you exactly what kind of information falls into each group
and how each is treated.
4.Information You Give the Desk
When you contact us by email at direct@aboveclouds.lol, by telephone at
+13079397516 or through a form on one of our site pages, you provide us
with information voluntarily. That may include your full name, your
email address, a phone number, the dates you hope to stay, the name of
the property involved, and whatever else you choose to say in the body
of your message so we can serve your request well.
If you go on to reserve a stay or to arrange an operating service, we
may ask for a little more, such as a billing address, an arrival time or
a note of any assistance you require during your time with us. We use
this information only to complete the arrangement, to coordinate the
people who need to know, and to keep you fully informed. We do not use
these same fields to build a marketing list unless you have plainly told
us that such outreach would be welcome.
5.Information Gathered Automatically
Like almost every website, our pages collect a small amount of technical
information by default as you read them. Our server logs commonly record
the address where your request began, the type of browser and operating
system you used, the page you asked for and the moment of your visit, and
the pages you moved between while you were with us. This detail is
usually held in a form that does not clearly point back to you on its own.
We use this technical picture for the quiet business of running a sound
property: keeping the pages working, watching for errors, protecting the
site from abuse and judging which parts of the content are genuinely
useful to travellers. Aggregates of such figures may appear in internal
reporting, but they do not single you out. Where we can, we shorten or
remove direct identifiers so the log records fade over a short period
into numbers without names.
6.Information From Third Parties
From time to time we may receive information from sources other than you
directly. A travel partner, an online listing service or a referral might
pass on the essentials of a booking so we can prepare the room before you
arrive. Payment processors handle the financial mechanics of a
transaction and supply us only with the confirmation we need to keep our
own books straight.
When data arrives from such a source we treat it with exactly the same
rules as the data you give us yourself. We tell you where the data came
from where that is practical, we use it for the purpose connected with
your stay, and we do not blend third-party detail with unrelated web
behaviour in order to track you across the internet for reasons you have
not agreed to.
7.How We Use the Information
We use personal information for a short and understandable list of
purposes. We use it to answer your questions and to keep the desk
correspondence accurate. We use it to take, confirm and manage a
reservation, and to ready the right room at the right time. We use it to
coordinate the housekeeping, linen, maintenance and season planning
teams that together deliver your stay, and to send you the confirmations,
bills and follow-up notes that any good business owes a guest.
We also use information to keep our services safe and lawful — to guard
against fraud, to honour our legal duties and to keep a record we can
review if anything is later disputed. Where we rely on a legitimate
interest, such as improving the running of a property, we weigh that
interest against your privacy and we do not press ahead where the
intrusion would be greater than the benefit. We never sell your personal
data and we never use it in a way that these pages do not describe.
8.Lawful Reasons for Processing
We only process personal information when the law gives us a proper
reason to do so. Most of our day to day processing rests on the contract
we have with you when you reserve a stay or commission a service; we
need the details to perform our side of that arrangement. Processing for
your own request before any contract is signed rests on the steps you
have asked us to take at your direction.
Some processing follows a legal obligation, such as keeping records for
tax or safety rules. Some rests on legitimate interests of the company or
of our guests, delivered in a measured way that protects your rights.
Where we ask for consent for a specific thing, such as a newsletter, we
give you a clear way to change your mind, and we honour that choice fully
and without fuss. Should the basis change, we will tell you plainly and
in advance rather than quietly swapping the reason underneath you.
9.When We Share the Information
We share personal information only to the extent that running the
company and your stay requires it. That means sharing relevant details
with the staff who need them to do their work, with our payment partners
to complete a transaction, with our software and hosting providers that
store our records under strict written agreements, and with the
authorities where the law compels us.
Each of these partners receives only the data their task needs and no
more. We ask them, under contract, not to use the information for their
own independent purposes and to protect it to a standard at least as
high as our own. We do not sell, rent or trade guest information to any
third party for direct marketing, and we do not let advertisers program
a message to you specifically on the strength of a stay you once had
with us.
10.Cookies and Similar Tools
Our pages may use small text files called cookies and similar local
tools to help the site remember simple, harmless things between your
visits. A cookie might recall whether you have already seen a notice,
keep your preferences working, or let us understand in a rough and
honest way which parts of the site travellers find most helpful. These
conveniences do not reach deep into your other browsing and do not follow
you around the wider internet.
You can set your browser to refuse cookies or to warn you before one is
placed, and you remain fully welcome to read our site either way; the
pages will still work, though a small convenience or two may not follow
you. Where a more privacy-shy approach lets us serve you as well without
the tool, we prefer that leaner route. We review any cookie or tracking
choice we make to be sure it earns its keep and that plain language about
it is always within easy reach.
11.Our Policy Toward Children
We are glad when a small guest stays happily with a family, but our
sites and our booking desk are directed at the adults who make the
arrangements rather than at children on their own. We do not build our
services to attract young users or to collect information from them as
an audience. We ask that a parent or guardian carries out any request on
behalf of a child, and that a family only shares the details needed to
arrange a stay together.
If we learn without warning that information has been given to us by a
child in a way that falls outside these arrangements, we will remove
that information from our records promptly and tell the responsible
adult what we have done. Nothing in the choices families make should
ever feel under a spotlight; the well-being of children and the calm
approval of their parents come first in every decision we take about
how data is handled.
12.Children Under Thirteen
We hold a special rule for anyone under thirteen years of age. Our
online pages and our marketing communications are not directed to
children under thirteen, and we collect no personal information
knowingly from a child of that age. Where the law of a particular area
sets that age higher, such as under rules in some states that guard the
privacy of young people for their first years online, we extend our
practice to follow the stronger local protection whenever we can fairly
do so.
If you believe that a child under thirteen has given us personal
information through one of our pages, please write at once to
direct@aboveclouds.lol. We will verify the request with care, delete the
information without delay wherever we reasonably can, and confirm the
deletion to you in plain terms. Families should feel certain that these
pages keep a safe distance for the youngest visitors and that the adults
who care for them are always the ones in control.
13.How Long We Keep the Data
We do not keep personal information longer than the reason for keeping
it survives. Simple correspondence is retained only as long as it is
live and useful, and is cleared once the matter is closed. Records tied
to a booking are kept for the period needed to complete and reconcile
the stay and to answer any later question about the bill, after which
they are lowered to the minimum the law requires for tax and safety
records.
Technical logs are trimmed on a short cycle so that routine browsing
detail does not linger longer than our safety and improvement needs.
Where a document no longer has a purpose, we dispose of it responsibly,
whether by secure deletion of digital files or by guarded destruction
of paper. We review our retention periods from time to time and shorten
them where the law and the needs of the business allow.
14.Your Rights and Choices
Depending on where you live, you may hold a number of useful rights over
the personal information we keep. You may ask to see a copy of the data
we hold about you. You may ask us to correct anything that has drifted
out of date or factual error. You may request deletion of data that no
longer needs to be held, ask us to limit how it is used, or, where the
rules of your region allow, request that your data be handed to another
service in a portable, machine-readable form.
Where we rely on consent you may withdraw it at any time, and where we
rely on legitimate interests you may object and we will weigh your
objection carefully. You may also lodge a complaint with your local data
protection authority. To act on any of these rights simply write to
direct@aboveclouds.lol telling us what you would like done. We respond
within the time the law allows and we never penalise a guest for asking
after their own data.
15.The Safeguards We Apply
We treat privacy as a practical matter of habits and locks rather than a
slogan. Access to guest records is granted only to the people who need
it to do their jobs. Wherever the web can do so we serve our pages over
secure connections, we keep the software they run on current, and we
review who can reach our administrative tools. Passwords are kept long,
unique and out of sight, and staff are trained to treat a guest email
address with the same respect as the room key to a valued house.
No system of protection is flawless, and we are honest about that limit.
If, despite our care, an incident places your personal information at
risk, we will tell you and the relevant authorities without undue delay
where the law requires it, explain in plain words what happened and what
the information involved, and set out the steps we have taken to put
matters right. We keep our safeguards under routine review so the house
stays as well guarded tomorrow as it is today.
16.International Handling
Our company is based in the United States and our primary records are
held there, yet travellers write to us from many corners of the world.
When you send information to our desk from another country, that
information may be stored and processed in the United States or in other
countries where we or the service partners we trust keep their servers.
Where a data protection law of your own region expects a solid basis for
such a transfer, we rely on the standard safeguards — written agreements
using approved model terms where they apply — and on the fact that the
transfer is needed to perform the service you asked for. We will not let
the movement of data lower the standard of care you can expect, and the
protections described throughout this policy travel across the border
with your information.
17.Links to Other Sites
From time to time our pages may point toward an outside website — a
payment garden, a trusted listing service, or a local point of interest
that helps a guest plan their time. Once you follow such a link you step
away from our care into the hands of whatever site now receives you.
We cannot answer for the privacy practices of those outside sites and we
encourage you to read their own policies before sharing any information
with them. We choose our links with judgment, but the moment you leave
our pages the responsibility for that visit rests between you and the
owner of the destination, not with our desk. When the option exists we
prefer to keep a traveller comfortably within the world we do look after.
18.Changes to This Policy
Privacy rules and the law that surrounds them grow, and so this policy
may change from time to time to stay accurate and honest. When we revise
it we will note the new date at the top of the page and, where the change
is more than a small wording touch, we will draw it to the attention of
guests with current arrangements with us before it takes effect.
Our aim in every revision is the same: to say plainly what we do and why.
We will never retreat behind a claim of secrecy about practices that
affect you, and any material change to how a personal detail is handled
will be flagged rather than slipped into the small print. The most recent
wording always stands as the living policy, and this page is the first
place to look when you would like the current answer.